Collective leadership principles | Lessons learned in PriCARE |
---|---|
Communicate a vision oriented on the provision of high-quality care at every level and agree on clear objectives | Disseminate largely that patient-centered care and CM is a priority for the organization Provide tools for facilitating communication and information about the program |
Encourage dialogue, debate, and discussion among stakeholders | Organize regular discussions to communicate important information, share objectives, receive feedback, and discuss local adaptation of the intervention |
Involve stakeholders in decision-making, listen, support, and empower them to lead the implementation | Consult stakeholders on key decisions, promote the intervention without forcing change, and adapt the intervention to local needs Train and support case managers Create a CoP for case managers |
Foster stakeholders’ engagement by encouraging respect, recognizing everyone’s contribution, giving timely feedback, promoting equity and trust | Create a trusting environment, recognize the added value of stakeholders, encourage innovation, and ensure transparency |
Promote collective leadership qualities and behaviors: compassion, support, commitment, desire to involve patients and their family in care; | Select case managers based on their engagement, leadership, and interpersonal skills |