Table 4 Confirmatory factor analysis results of patient satisfaction model
Number | Relationship | Factor loading coefficient | standard deviation | C.R. value | P values |
|---|---|---|---|---|---|
1 | Reform satisfaction←Satisfaction | 1.000 | – | – | – |
2 | LLH satisfaction←Satisfaction | 0.607 | 0.027 | 22.134 | * * * |
3 | Convenience←Perceived quality | 1.000 | – | – | – |
4 | Environment←Perceived quality | 1.004 | 0.066 | 15.197 | * * * |
5 | Accessibility←Patient expectation | 1.000 | – | – | – |
6 | Capability←Patient expectation | 1.285 | 0.090 | 14.200 | * * * |
7 | Medical cost←Patient expectation | 1.102 | 0.077 | 14.375 | * * * |
8 | Trust←Hospital image | 1.000 | – | – | – |
9 | Awareness for high-level hospital←Hospital image | 2.295 | 0.116 | 19.748 | * * * |
10 | Awareness for descending doctors←Hospital image | 2.444 | 0.125 | 19.536 | * * * |
11 | Reform awareness← Reform policy | 1.000 | – | – | – |
12 | Information channel←Reform policy | 0.228 | 0.023 | 9.728 | * * * |
13 | Medical service price←Reform policy | 1.039 | 0.060 | 17.257 | * * * |
14 | Insurance imbursement←Reform policy | 1.114 | 0.065 | 17.254 | * * * |
15 | Tiered medical service←Reform policy | 0.933 | 0.057 | 16.326 | * * * |
16 | Gender←Socio-demographis | 1.000 | – | – | – |
17 | Age←Socio-demographis | 16.821 | 6.333 | 2.656 | 0.008 |
18 | Education level←Socio-demographis | 13.768 | 4.853 | 2.837 | 0.005 |