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Table 7 Subsample estimation results of patient satisfaction and hospital selection (loyalty) models

From: Does descending health resources reform impact patient low-level hospital selection behavior? Evidence from Zhejiang, China

Number

Relationship

Subsample

Normalized path coefficient

Standard deviation

C.R. value

P values

1

Satisfaction←

Perceived quality

Tertiary

0.335

0.087

3.836

* * *

Secondary

0.313

0.039

8.085

* * *

Primary

0.488

0.119

4.089

* * *

2

Satisfaction←

Patient expectation

Tertiary

0.271

0.100

2.708

0.007

Secondary

0.502

0.058

8.603

* * *

Primary

0.258

0.144

1.799

0.072

3

Satisfaction←

Hospital image

Tertiary

0.456

0.080

5.718

* * *

Secondary

0.571

0.047

12.051

* * *

Primary

1.120

0.305

3.667

* * *

4

Satisfaction←

Reform policy

Tertiary

0.267

0.070

3.807

* * *

Secondary

0.051

0.026

2.004

0.045

Primary

0.101

0.116

0.870

0.385

5

Satisfaction←

Socio-demographics

Tertiary

0.073

0.406

0.179

0.858

Secondary

0.099

0.276

0.358

0.720

Primary

0.677

1.309

0.517

0.605

6

Loyalty←

Satisfaction

Tertiary

0.540

0.128

4.214

* * *

Secondary

0.615

0.058

10.632

* * *

Primary

0.885

0.199

4.448

* * *

7

Loyalty←

Reform policy

Tertiary

0.599

0.120

5.000

* * *

Secondary

0.379

0.040

9.372

* * *

Primary

0.784

0.335

2.339

0.019

8

Loyalty←

Socio-demographics

Tertiary

1.344

1.147

1.172

0.241

Secondary

0.157

0.415

0.378

0.706

Primary

1.874

8.400

0.223

0.823

  1. Note: *** indicates significance level of α =1%