From: An integrative model of patients’ perceived value of healthcare service quality in North Cyprus
Construct | Item | |
---|---|---|
Affordability | ||
Patient’s Capacity of Paying for Services | AF1 | My hospital’s managers take into account the customer’s ability to pay when they decide for price of services and medicines. |
AF2 | When I am using a medical care service, I always ask for the one with the lowest price. | |
AF3 | When I am using a medical care service in my hospital, I believe it will be worth my money. | |
AF4 | It is easy for me to afford the costs of medical care and medicines because my hospital generally accepts most major health insurers. | |
AF5 | My hospital has an advantage for me to pay the bill during the longer period. | |
Prices of Healthcare Services | AF6 | The health services are affordably priced in my hospitals. |
AF7 | It is easy for me to find out how much the healthcare services will cost in my hospitals. | |
AF8 | Two similar healthcare services sold at different prices in my hospitals and other hospitals. | |
AF9 | Usually, I can buy the healthcare services we need provided by my hospital, because of the affordable prices. | |
Accessibility | ||
Geographic Accessibility | AS1 | The location of my hospital is easily accessible. |
Availability of Healthcare Services | AS2 | I have confidence that high quality medical care is available in my hospital for me and my family. |
AS3 | The health care services I usually need are available all the time in my hospital. | |
Acceptability | ||
Patient’s Attitudes and Expectations | AP1 | There are hospitals in my neighborhood where I should never buy health services because they sell low-quality services. |
AP2 | The healthcare services rendered in my hospital meet my expectations because of the good quality. | |
Characteristics of Healthcare Services | AP3 | In my hospital, acceptable medical services are provided because of good clinical examination and diagnosis. |
AP4 | High-quality healthcare services are offered in my hospital because of adequacy of medical equipment. | |
Perceived value of healthcare services quality | ||
PV1 | Comparing with major competitors, my hospital is a good choice. | |
PV2 | I would say that my hospital provides superior service. | |
PV3 | I believe my hospital offers excellent service. |