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Table 8 Research Questionnaire

From: An integrative model of patients’ perceived value of healthcare service quality in North Cyprus

Construct

Item

Affordability

 Patient’s Capacity of Paying for Services

AF1

My hospital’s managers take into account the customer’s ability to pay when they decide for price of services and medicines.

AF2

When I am using a medical care service, I always ask for the one with the lowest price.

AF3

When I am using a medical care service in my hospital, I believe it will be worth my money.

AF4

It is easy for me to afford the costs of medical care and medicines because my hospital generally accepts most major health insurers.

AF5

My hospital has an advantage for me to pay the bill during the longer period.

 Prices of Healthcare Services

AF6

The health services are affordably priced in my hospitals.

AF7

It is easy for me to find out how much the healthcare services will cost in my hospitals.

AF8

Two similar healthcare services sold at different prices in my hospitals and other hospitals.

AF9

Usually, I can buy the healthcare services we need provided by my hospital, because of the affordable prices.

Accessibility

 Geographic Accessibility

AS1

The location of my hospital is easily accessible.

 Availability of Healthcare Services

AS2

I have confidence that high quality medical care is available in my hospital for me and my family.

AS3

The health care services I usually need are available all the time in my hospital.

Acceptability

 Patient’s Attitudes and Expectations

AP1

There are hospitals in my neighborhood where I should never buy health services because they sell low-quality services.

AP2

The healthcare services rendered in my hospital meet my expectations because of the good quality.

 Characteristics of Healthcare Services

AP3

In my hospital, acceptable medical services are provided because of good clinical examination and diagnosis.

AP4

High-quality healthcare services are offered in my hospital because of adequacy of medical equipment.

Perceived value of healthcare services quality

 

PV1

Comparing with major competitors, my hospital is a good choice.

 

PV2

I would say that my hospital provides superior service.

 

PV3

I believe my hospital offers excellent service.