Variables | Participants | Percentage |
---|---|---|
Do you greet the client respectfully | ||
Yes | 333 | 77.6 |
No | 96 | 22.4 |
Do HWF introduce themselves to the clients | ||
Yes | 223 | 52.0 |
No | 206 | 48.0 |
Properly address clients considering their social status and age | ||
Yes | 308 | 71.8 |
No | 121 | 28.2 |
Actively listen to clients | ||
Yes | 337 | 78.6 |
No | 92 | 21.4 |
Allocate adequate time for the client to talk | ||
Yes | 324 | 75.5 |
No | 105 | 24.5 |
Respect patient’s view on treatment and care | ||
Yes | 344 | 80.2 |
No | 85 | 19.8 |
Obtain consent before examination and procedures | ||
Yes | 329 | 76.7 |
No | 100 | 23.3 |
Ensure confidentiality of patient information | ||
Yes | 362 | 84.4 |
No | 67 | 15.6 |
Maintain privacy in providing clinical care | ||
Yes | 351 | 81.8 |
No | 78 | 18.2 |
Do HWF in your health facility verbally abuse clients | ||
Yes | 115 | 26.8 |
No | 314 | 73.2 |
Treat clients equally without discrimination | ||
Yes | 322 | 75.1 |
No | 107 | 24.9 |
Responds promptly and professionally when clients ask for help | ||
Yes | 357 | 83.2 |
No | 72 | 16.8 |
Give adequate information regarding patient treatment and care | ||
Yes | 325 | 75.8 |
No | 104 | 24.2 |
In your health facility, clients physically abused (slapping, pinching, restraint…) | ||
Yes | 128 | 29.8 |
No | 301 | 70.2 |
In your health facility abandon patients without care for a long time | ||
Yes | 180 | 42.0 |
No | 249 | 58.0 |
Have good communication and collaboration within the team | ||
Yes | 333 | 77.6 |
No | 96 | 22.4 |
Do the guards in your health facility receive patients and families with respect | ||
Yes | 295 | 68.8 |
No | 134 | 31.2 |
Do the record officers treat patients and families with respect | ||
Yes | 287 | 66.9 |
No | 142 | 33.1 |
Does your facility detain clients without their will | ||
Yes | 167 | 38.9 |
No | 262 | 61.1 |
Does your facility ensure a safe and clean care environment for clients? | ||
Yes | 240 | 55.9 |
No | 189 | 44.1 |