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Table 3 Different workforce issues relating to insufficient career development and staff training

From: Improving the quality of long-term care services in workforce dimension: expert views from Australia and South Korea

 

Differences (Australia vs. South Korea)

Themes

Quotes

3. Insufficient career development and staff training

Australia

Insufficient cultural capacity of care workers in Australia

• Some multilingual staff are required in LTC settings. There are many immigrants, so there is a problem with language interpretation (Participant A in Australia).

• There is a need to consider using language pictures, as the clients have a different perspective on what they want. However, this is not simply a matter of English; it is a cultural difference (Participant C in Australia).

• The cultural and linguistic issue is part of the certification assessment; thus, we should be continually trying to fill the needs of consumers with multicultural backgrounds (Participant F in Australia).

South Korea

Insufficient qualifications of the operators of LTC facilities in South Korea

• Proper management on the part of the operator of a facility is the most important factor for improving service quality (Participant E_1 in South Korea).

• The mindset of the operator is very important as it impacts employees (Participant K_1 in South Korea).

• Strengthening the requirements of the operator should be considered. The efforts of the operator, combined with a passion for their work on the part of the care workers will create a qualified LTC service. Competence and effort are the best traits for operators. I think that the service manager should endeavor to take complete responsibility for providing services effectively and conscientiously (Participant H_1_in South Korea).