| Differences (Australia vs. South Korea) | ||
---|---|---|---|
Themes | Quotes | ||
3. Insufficient career development and staff training | Australia | Insufficient cultural capacity of care workers in Australia | • Some multilingual staff are required in LTC settings. There are many immigrants, so there is a problem with language interpretation (Participant A in Australia). • There is a need to consider using language pictures, as the clients have a different perspective on what they want. However, this is not simply a matter of English; it is a cultural difference (Participant C in Australia). • The cultural and linguistic issue is part of the certification assessment; thus, we should be continually trying to fill the needs of consumers with multicultural backgrounds (Participant F in Australia). |
South Korea | Insufficient qualifications of the operators of LTC facilities in South Korea | • Proper management on the part of the operator of a facility is the most important factor for improving service quality (Participant E_1 in South Korea). • The mindset of the operator is very important as it impacts employees (Participant K_1 in South Korea). • Strengthening the requirements of the operator should be considered. The efforts of the operator, combined with a passion for their work on the part of the care workers will create a qualified LTC service. Competence and effort are the best traits for operators. I think that the service manager should endeavor to take complete responsibility for providing services effectively and conscientiously (Participant H_1_in South Korea). |