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Table 2 Overview of the protocols chosen for the initial calls of the teleconsultations (n = 534), level of certainty and added value of physical examination on a scale from 1-100 poor to high

From: The feasibility of teleconsultations in unplanned primary care: an intervention study in Belgium, 2021

Protocol

Times chosen n (%)

Certainty level (average)

Added value physcial examination (average)

001: traffic accident

1 (0,19)

70,00

100,00

002: aggression –fight- sexual violation

2 (0,37)

63,00

100,00

006: burns - abrasions

1 (0,19)

39,00

64,00

010: Breathing difficulties

14 (2,62)

77,85

83,60

011: chest pain

3 (0,56)

98,33

55,00

012: non traumatic abdominal pain

45 (8,43)

69,36

60,78

013: non traumatic back pain

32 (5,99)

67,06

66,87

016: pregnancy-delivery

1 (0,19)

100,00

0,00

017: non traumatic blood loss

3 (0,56)

68,00

50,00

019: unconsciousness - Coma - Syncope

2 (0,37)

24,00

91,00

025: non traumatic headache

9 (1,69)

57,67

67,00

026: unwell for no clear reason

20 (3,75)

78,47

67,22

027: bites

7 (1,31)

58,14

58,14

031: psychiatric problems

1 (0,19)

92,00

/*

032: allergic reactions

21 (3,93)

80,67

72,70

033: trauma

37 (6,93)

77,03

81,60

034: brain injury

2 (0,37)

65,50

89,00

039: Cardiac trauma (not chest pain)

6 (1,12)

79,80

78,17

059: diziness - Vertigo

6 (1,12)

52,33

79,80

060: skinproblems

35 (6,55)

66,77

74,97

061: limb cold or warm (not trauma)

32 (5,99)

67,47

72,06

063: eye problems

18 (3,37)

66,28

69,00

064: nose-throat-ear-dental problems

63 (11,80)

71,76

70,52

065: sudden deafness

1 (0,19)

61,00

89,00

066: post-operative problem

6 (1,12)

83,17

77,75

068: urogenital problem

24 (4,49)

75,71

56,62

069: wounds (light)

16 (3,00)

65,93

65,13

071: sick child > 3 months and < 15 y with abdominal pain

2 (0,37)

91,00

91,00

072: sick child > 3 months and < 15 y with fever

11 (2,06)

84,10

86,30

073: sick child > 3 months and < 15 y with airway infection

6 (1,12)

75,00

70,00

074: palliative patient

1 (0,19)

90,00

90,00

080: suspected COVID-19

95 (17,79)

77,81

53,47

No protocol chosen

11 (2,06)

63,30

73,50