Exogenous variable: Reform; Mediating variable: Satisfaction; Exogenous variable: Hospital selection (Loyalty) | ||||||
---|---|---|---|---|---|---|
Sample | βa | βb | βc | β’c | Conclusion | |
Full-sample | 0.855*** | 1.579*** | 0.752*** | −0.683* | Partial mediating effect | |
Hospital subsample | Tertiary | 0.758*** | 1.148** | 0.470*** | −0.144 | Complete mediating effect |
Secondary | 0.846*** | 1.439*** | 0.760*** | −0.535 | Complete mediating effect | |
Primary | 1.010*** | 1.439 | 0.778*** | 0.945 | No mediating effect |