Table 1 Actual used medical services before or after consulting the Berlin PCC and alternative actions of callers in a hypothetical scenario of PCC's absence

Action before calling the PCC

 Go to hospital

1

0.3%

 Call MD

16

4.2%

 Call 112 (EMS)

1

0.3%

 Go to MD

2

0.5%

 Management at home

-

0.0%

 Use other medical service

7

1.9%

 Do nothing/other

351

92.9%

 ∑

378

100.0%

Action after calling the PCC

 Go to hospital

6

1.6%

 Call MD

6

1.6%

 Call 112 (EMS)

-

0.0%

 Go to MD

8

2.1%

 Management at home

358

94.7%

 Do nothing/other

-

0.0%

 ∑

378

100%

Alternative action without PCC

 Go to hospital

124

32.8%

 Call MD

141

37.3%

 Call 112 (EMS)

34

9.0%

 Go to MD

32

8.5%

 Management at home

16

4.2%

 Do nothing/other

31

8.2%

 ∑

378

100%