Table 1 List of alternative key performance indicators with Results from the modified Delphi Survey
From: Developing Iranian sub-national primary health care measurement framework: a mixed-method study
Key Performance Indicators | Relevance | Importance | Feasibility | Total * | |
|---|---|---|---|---|---|
1 | Percentage of the Provincial High Council for Health and Food Safety Decisions that have been implemented | 93.13 | 95 | 95 | 94.37 |
2 | Complaint response rate during the first 72 h | 87.5 | 82.5 | 85 | 85 |
3 | Percentage of health facilities with an annual operational plan. | 85 | 80 | 87.5 | 84.17 |
4 | Percentage of households with a health volunteer | 82.5 | 95 | 85 | 87.50 |
5 | A number of applied research projects implemented in the district health network. | 87.5 | 87.5 | 70 | 81.67 |
6 | PHC expenditure as % of total Sub-national health expenditure | 90 | 95 | 83.33 | 89.44 |
7 | Mental health expenditure as % of total Sub-national PHC expenditure | 82.5 | 72.5 | 70 | 75 |
8 | Medicine/drugs expenditure as % of total Sub-national PHC expenditure | 85.63 | 76.88 | 80 | 80.83 |
9 | Payment period for HWs working extra hours in the healthcare facility | 87.5 | 84.38 | 73.13 | 81.67 |
10 | Implementation of the managers’ capacity building program, regularly | 85 | 97.5 | 80 | 87.5 |
11 | Percentage of catchment population who received at least one basic visit | 92.5 | 98.13 | 85 | 91.88 |
12 | Customer Satisfaction Rate | 98.13 | 97.5 | 95 | 96.88 |
13 | Health Worker Satisfaction Rate | 92.5 | 93.13 | 90 | 91.88 |
14 | Percentage of HWs trained on occupational health safety and risk management in the healthcare facility | 93.13 | 88.75 | 80 | 87.29 |
15 | Percentage compliance with Hand Hygiene guidelines | 86.25 | 78.75 | 76.25 | 80.42 |
16 | Percentage of trained HWs on Infection Prevention Control | 93.13 | 86.88 | 83.75 | 87.92 |
17 | Percentage of health facilities that have a fire safety and building evacuation program. | 85.63 | 83.75 | 83.75 | 84.38 |
18 | Average waiting time (min) at PHC facilities | 86.25 | 88.13 | 73.75 | 82.71 |
19 | Percentage of appropriate (upward) referrals during the last 6 months (by specific conditions) with appropriate feedback | 97.5 | 96.25 | 63.75 | 85.83 |
20 | Patients’ perceptions of PHC system responsiveness | 85.63 | 89.38 | 65.63 | 80.21 |