Table 4 Thematic table: insights from health professionals at HTH
Main theme | Sub-theme | Code |
|---|---|---|
Practices | General communication practices | • Rapport building • Communicating in a common language • Engaging patient • Serene environment • Teaching to equip patient • Someone to interpret • Giving basic understanding |
Barriers | Health system related | • Staff workload • Inadequate logistics • Inability to break terminologies • Lack of monitoring • Patient information • Language |
Patient-related | • Lack of cell phone • Lack of privacy • Finance • Network • Patient status | |
Solutions | Government | • Improve staff-patient telecommunication • Employ translator • Developing a monitoring system • Finance Provision of equipment |
Facility | • Developing general procedures • Employ the usage of a diagram • Engage caregivers • Deploy multilingual staff • Provision of privacy • Break terminologies | |
Patient | • Adherence |